Bank of America Prepaid - Answers to your questions

If your card is lost or stolen, contact customer service immediately to request a refund for charges you did not make. How do I know when a deposit has been made to my card? You can sign up for email and text alerts on the Bank of America EDD Debit Card website or mobile app..

Troubleshoot:

  • Make sure the Caps Lock is off.
  • Make sure that you have an active and reliable internet connection. Sometimes Internet connections cause unexpected errors such as timeouts or packet loss.
  • Ensure that you typed your details correctly means if some of the letters are in the capital or symbol then please enter all that very carefully. If there is an option for viewing your password, use it. Providing there is no one that can not see your password around.
  • Make sure your CAPS LOCK is off.
  • If you still cannot access the site, you can clear your cache and cookies of your browser or use the Incognito mode of the browser. If you don’t know how to do that, then take the help of Google.
  • If you are using any VPN then turn off any Virtual Private Network (VPN). Some sites will block specific countries or place IP addresses.
  • If you are not using VPN and you have a good connection, you may have forgotten your password. Follow the recover your password instructions here.
  • If you are still having issues, and cannot access your account, please feel free to contact us and we will be happy to help you as soon as we can

FAQ

Q. What do I need for Bank of America Prepaid - Answers to your questions account login?

Ans: To get access to your Bank of America Prepaid - Answers to your questions through login, you will need your username and password.

Q. I am a new visitor. How do I log in?

If you are a new user then you should register on the site first. To register, choose the option “create an account” or “register my account”.

Q. Can I get back my account if I delete or disable it?

No. You cannot go for the account that you deleted once. You will have to create a new account.

Q. I cannot remember my username or user ID. How to retrieve it?

If you are facing issues while using the Bank of America Prepaid - Answers to your questions login procedure, then choose the option “forgot my username”, available on the login page. You will be able to retrieve your username or user ID.

Q. How can I contact the support ?

To contact the Bank of America Prepaid - Answers to your questions support, please visit our contact us page. Raise a ticket or mail us on our official id.

Q. Can I get back my account if I delete or disable it?

No. You cannot go for the account that you deleted once. You will have to create a new account.